CAN I RETURN/ EXCHANGE MY FOOTWEAR?

We understand that sometimes a product may not meet your expectations, which is why we offer a return policy that allows you to return your order within 7 days of delivery. To use this service, please ensure that your reason for replacement is included in the terms and conditions of our warranty. For more information, please read our Return & Replacement policy.

HOW QUICKLY WILL MY ORDER SHIP?

We aim to dispatch all orders from our warehouse within 4 working days. Delivery times may vary depending on your location, but you can expect your order to arrive within 7-10 working days. It's important to note that we do not ship on SUNDAYS or public holidays.

HOW CAN I CONNECT WITH CUSTOMER SUPPORT?

If you have any questions or concerns, please visit our Contact Us page and fill out the form provided. Our friendly Customer Support team is also available to help you by phone at +91 9528187609 or through email at stitchcraft.help@gmail.com.

WHERE DO YOU SHIP FROM?

Shipments are going to be dispatched from Agra, Uttar Pradesh.

DO YOU OFFER DELIVERY ON WEEKENDS?

We provide delivery services seven days a week, but our shipping operations are limited to Monday through Saturday, from 9:30 AM to 6:00 PM.

WHAT ALL PAYMENT MODES ARE AVAILABLE?

At StitchCraft.com, you have several payment options available, including: 

Credit card/Debit card - Payment via all credit/debit card is available

Internet Banking - Pay on our website using Net Banking Facility

Wallets & UPIs - Pay via Virtual wallet or UPI methods

Cash on Delivery - Pay in Cash at the time of delivery.

ARE THERE ANY HIDDEN EXTRA CHARGES?

No, the price displayed on our website is the ultimate price that includes all applicable taxes. You will receive a tax invoice along with your order.

IS THE PAYMENT SAFE AND SECURED?

You can be confident in the security and privacy of your transaction, as our payment partners utilize the most advanced secure encryption technology. When you reach the 'Payment Option' stage during the purchasing process, you'll have the option to choose your preferred payment method.

HOW DOES THE REFUND PROCESS WORK?

Requesting a refund or replacement is a straightforward and stress-free process that typically takes 10-12 business days to complete after we receive the items in our warehouse and confirm their eligibility for a refund. If you need to initiate a return or exchange, please visit here 

Please note that you can initiate a request for return or exchange of your order by using the link provided on the website within 7 days from the date of receiving the order.